Frequently Asked Questions

  • What types of Payment do you accept?

    We accept Visa or Mastercard payments for our Online Store.  If you would like to arrange another payment method, please phone us.

    Final purchase price will include product price, bottle deposit, GST, and shipping costs.

    In-Store purchases can be made by any major credit card, debit, or by cash.

  • When will my order be available for pickup?

    Your pickup will be available within 2 hours.  

    You will receive two emails from us. One email confirms we have received your order and a second email that confirms your order is ready to be picked up. 

    **PLEASE WAIT FOR THE 2ND EMAIL FROM US CONFIRMING YOUR PICKUP TIME BEFORE MAKING A TRIP TO THE STORE.**

  • Are you able to offer same-day delivery?

    Our preference is to deliver your item(s) the next day at the same time as other deliveries, in order to keep our costs down and our prices low.  If you need your product sooner, please give us a call, as sometimes can make exceptions, or find another solution.

  • What do I need to pickup my item?

    Please be prepared to show us the following information:

    • Valid Government Issued Photo ID
    • Online Order Number and/or phone number

    **If someone else is picking up your order, please make a note on your order before placing or email the store at info@northmountliquor.ca. Let us know their full name and ensure they have a valid government issued photo ID.

    We will be unable to release your order to anyone other than you without proper notification.

  • How do I cancel my order?

    To cancel your order, please reach out to us at info@northmountliquor.ca letting us know the reason for cancellation and the order number of the order you’d like to cancel.

  • What is my password for my account?

    Our checkout system makes life easier for you, as there is no password.  If the website is ever unsure whether you are the correct person trying to access your account, it will send you a link in your e-mail which allows you to confirm who you are.

    Generally, you will remain logged in and always see your current orders and Rewards Points.

    Use this LINK to request a new e-mail

  • I am unable to complete my order. Can you help me?

    We are happy to help you if you run into problems.  Please call us or send us an e-mail at info@northmountliquor.ca.